SMS Messaging Terms
Effective October 22, 2026.
Our text messaging program
Moliterno Insurance Agency, a registered DBA of Moliterno Insurance & Financial Services LLC, uses text messaging so clients and people requesting quotes can reach us easily. Texts may cover:
- quotes
- policy service
- billing and payment reminders
- renewal and cancellation notices
- ID cards
- claims help
- appointment scheduling
- occasional offers
Some texts are automated notices, and others are conversations with our team.
Here is how you can join:
- check the SMS Communication Consent box on one of our forms or documents
- give us your permission on a call or in writing. We will then send you one text asking you to confirm. Reply START to begin getting texts. If you do not reply START, we will not send you more texts, other than replies to texts you send us.
- text START to the number that messaged you
Agreeing to receive texts is never a condition of buying insurance.
Our text numbers
- 234-254-5660 is our main office line for calls and texts. Policy notices, proposal follow-ups and conversations with our team come from this number.
- 234-595-3908 is used only by our automated system for notices such as ID cards. Texts sent to this number are not read or answered. Please call or text 234-254-5660 instead.
- You may also get texts or replies from our other agency lines, such as a team member’s direct line or a department line: 234-254-5661, 234-254-5663, 234-254-5666, 234-254-5667 and 234-254-5668. These terms apply to all of them.
Coverage is not bound until confirmed
A text asking to add, change or cancel coverage is a request, not a completed change. Coverage is not bound, changed or cancelled until we or your insurance carrier confirm it. If you send a request by text, watch for our confirmation. If you don’t hear back by the next business day, please call us at 234-254-5660.
Keep sensitive information out of texts
Please do not text the following:
- Social Security numbers
- driver’s license numbers
- bank account or card numbers
- medical information
If we need that information, we will give you a secure way to send it, such as a secure upload link, an encrypted email or a quick phone call.
Opting out
You can stop texts at any time by replying STOP to the number that messaged you. We will send one message confirming you have been unsubscribed, and you will not get more texts from that number. To opt back in, reply START or contact our office.
One STOP is all it takes. A STOP sent to any of our numbers, or a request to stop by phone, email or in person, ends texts from all of our numbers and systems. Texts from the number you replied to stop right away, and we update our other numbers and systems within 10 business days.
Help
Reply HELP for help, or call or text 234-254-5660, Monday–Friday, 9–5. Replying HELP to 234-595-3908 sends an automated help message.
Message frequency
How often we text depends on your policies and your conversations with us. We send no more than 4 marketing messages per week.
Message and data rates
Message and data rates may apply to messages you send and receive. Wireless carriers are not liable for delayed or undelivered messages.
Your privacy
We do not share or sell your mobile number or text-message consent to third parties or affiliates for their marketing. For more, see our Privacy Policy and Terms of Use.
Insurance notice
Text messages give general information. They are not coverage advice for your specific situation. Your coverage is determined by your policy’s terms, conditions and exclusions.
Contact
Moliterno Insurance Agency
211 S Main St, Poland, OH 44514
Call or text: 234-254-5660
Automated text line (not monitored): 234-595-3908
Email: david@moliternoinsurance.com
Website: moliternoinsurance.com